Contact Us
Get in touch with Ipswich Insurance Brokers. We assist clients with insurance enquiries, policy reviews, quote requests and claims support across Ipswich, Lockyer Valley and Somerset.
Contact details
- Phone: 07 3503 1404
- Email: admin@iib.net.au
- Claims email: claims@iib.net.au
- Address: 16 East St, 4305 Ipswich, Queensland
What we can help with
- New insurance enquiries — tell us about your situation and we will advise on what cover options may be suitable and approach appropriate markets on your behalf
- Existing policy questions — questions about your current coverage, policy documents or upcoming renewals
- Quote requests — use our online quote request form for a structured enquiry, or call us directly
- Claims — contact us as soon as possible after an incident. See our Claims Process page for what to expect
- Policy advice — if you are unsure whether your current cover is appropriate, contact us for a review
- Referrals — if you are referring a client to us, use the Referral to IIB form
Response times
We aim to respond to all enquiries within one business day. For urgent matters — particularly claims — call us directly. For out-of-hours claim emergencies, use the insurer’s emergency contact number on your policy schedule and notify us the next business day.
Before you contact us
For insurance enquiries, it helps to have the following information ready:
- A brief description of what you need to insure and how it is used
- Your current insurer and renewal date (if applicable)
- Any existing claims or incidents in the past five years
- For businesses: approximate annual turnover and number of employees
- For property: the address, construction type and approximate rebuild value
This information helps us approach the right markets and provide a more useful initial response.